Below you find a list of contacts for specific topics/applications available on the Scania Supplier Portal.
If you have issues with a specific application available on the portal, please do also visit the application page to find user guides as well as contacts.
Issues concerning Packaging
All issues concerning the application Embasy and/or deviations on packaging (e.g. damaged packaging) should be directed to firstname.lastname@example.org.
Teamroom related questions
If You have specific questions regarding TeamRoom, please send your request to email@example.com
Customs and Country of Origin Questions
All questions related to Country of Origin, LTSDs (Long Term Supplier Declarations) and the OCS Web application should be directed to firstname.lastname@example.org.
eQ2 system support questions to be addressed to email@example.com
For all eQ2 modules (including invoices sent out from eInvoice) the report issuer or PPAP contacts mentioned are the first ones to be contacted by the supplier. System support related issues should be addressed to firstname.lastname@example.org
First point of contact for other invoice related issues: email@example.com & for more information see Invoicing contacts
VW ONE KBP
European contact (office hours 8AM to 6 PM)
Phone: +49 5361 – 9 – 33099
See ONE KBP Support page for more contacts.